Licences #
Licences provide control over access to various features of the ~.Dimensions.~ solution, either at an Account or Customer level.
| Type | Description |
|---|---|
| Account Overrides | Account overrides control access to Reseller Portal features. |
| Customer Overrides | Customer overrides control access to Customer Portal features. |
note
Any overrides added will only apply to new accounts/customer tenants created unless the 'Apply To Existing Tenants' option is applied.
Managing Licence Overrides #
Any existing licence overrides will be displayed in the grid. These can be added to, edit and removed as required.
To add a new licence override, click the '+ New' button in the top right. On the form which loads provide the following parameters and then press the 'Create' button:
- Tenant Tier: Account or Customer
- Licence Override: Select from the available options
- Licence Override Value: Select from the available options or enter a numeric value
note
If there is no entry for a particular override, the default value will be applied automatically.
Account Licence Overrides #
The following options are available to control features at Account level:
| Type | Description | Values | Default |
|---|---|---|---|
| Tenant Onboarding | Controls access to the REST API at Account level. | 0 - Disabled, 1 - Enabled | 0 - Disabled |
| Branding Override | Controls access to overriding the branding at Account level. | 0 - Disabled, 1 - Enabled | 0 - Disabled |
Customer Licence Overrides #
The following options are available to control features at Customer level:
| Type | Description | Values | Default |
|---|---|---|---|
| Agent | Controls the maximum number of 'Agent User Add-On' licences that can be added to a customer tenant. Setting this to 0 disables the 'Agent User Add-on' feature and associated agent-based reports. | Numeric Value | 500 |
| Historical Reporting | Controls the maximum number of 'Reports Supervisor' licences that can be added to a customer tenant. | Numeric Value | 50 |
| Real-Time Reporting | Controls the maximum number of 'Real-Time Supervisor' licences that can be added to a customer tenant. | Numeric Value | 50 |
| UC Client | Controls the maximum number of UC client licences that can be assigned to a customer tenant. Setting this to 0 disables access to the UC client features. | Numeric Value | 500 |
| Call Recording | Controls access to recording playback features from within the customer tenant. | 0 - Disabled, 1 - Enabled | 1- Enabled |