PBX Templates #

This section of the portal provides access to configure connections to the PBX or Cloud UCaaS/CPaaS platform which ~.Dimensions.~ requires to monitor call and user data. Connections that are created here can be used as the default connection when resellers are creating customer accounts, speeding up customer provisioning and helping to minimize input errors.

Master Accounts #

When creating a PBX Template, it is important to use a master API key which will provide ~.Dimensions.~ with the ability to monitor all customer accounts on which the template will be used.

Providing a master key also allows ~.Dimensions.~ to use a single connection (where applicable) to the PBX to monitor data for multiple customers. This will help to reduce the load on the PBX, especially when there are a large number of customers involved.

note
If a master key is not provided to the template then ~.Dimensions.~ will not be able to query the required information for the customer when their account is provisioned.

Supported Connections #

The table below lists the available PBX connection types. Follow the 'Config' link to view the configuration information required for a specific type:

Default Connections #

When configuring a PBX Template, one of the optional parameters is whether to make the connection 'Default' or not. If a default template is configured, it will automatically be used when creating any new customer tenant, without the user having to select a template during the customer creation process.

If no default template is configured, a specific template must be selected by the user when creating new customer accounts.

note
Only one template can be made default, making a new template default will remove the default option from the previous default template.